info@vonfidel.com
At Vonfidel Ranch, we believe that clarity enhances every experience. Below, you'll find answers to some of the most common questions about our services, policies, and unique offerings. If your question isn't covered, we're here to help—just reach out!
Frequently Asked Questions | Vonfidel Ranch
Discover detailed insights about Vonfidel Ranch's signature riding holidays, horse safaris, premium horse boarding, and much more. Our FAQ section is designed to ensure your journey with us is smooth, memorable, and tailored to your expectations.
Your Question:
What products, services, and experiences does Vonfidel Ranch offer?
Vonfidel Ranch (answer):
Vonfidel Ranch offers:
- Signature Riding Holidays
- Horsemanship Training Holidays
- Trail Rides
- Horse Boarding (Livery Services)
- Horseback photo shoots
- Horsemanship Education and Training
- Sale of horseshoes, dewormers, and tack accessories.
- Horse training and the sale of trained horses.
- Sale of RUBICON GOLD: A premium, wholesome equine nutritional supplement for daily use.
- Training for Stable Staff and Caretakers
- Development of educational materials for equestrian training courses.
- Consulting and equestrian solutions for horses, riders, owners, and investors.
Your Question:
When is the best time to visit?
Vonfidel Ranch (answer):
The eastern coastal region of Sri Lanka offers the best weather, with only the last two months of the year experiencing monsoon rains. Contact us, and we'll be delighted to assist you in planning an experience tailored to your needs.
Your Question:
What happens if the weather is bad?
Vonfidel Ranch (answer):
The stable climate of the Eastern Province offers exceptional conditions for riding, with favorable weather for most of the year. In the rare case of adverse weather, we will handle the situation thoughtfully and amicably, ensuring your experience remains enjoyable.
Your Question:
Can you arrange a transfer from the airport?
Vonfidel Ranch (answer):
Yes, we regularly arrange transportation from the airport or nearby hotels. In addition to our airport shuttle service, we offer a range of transport options with professional and friendly guides. Contact us, and we'll ensure your arrival is smooth and memorable.
Your Question:
What is your cancellation policy?
Vonfidel Ranch (answer):
We offer free date changes.
Your Question:
Do I need to speak and understand English to enjoy the program?
Vonfidel Ranch (answer):
While English is the most widely spoken language, our team speaks seven languages and is here to assist you, ensuring you leave with cherished memories!
Your Question:
Do we need to bring our own riding gear?
Vonfidel Ranch (answer):
We provide helmets and first-aid support for all our riding holidays and trail rides, along with backup and advanced party assistance. However, you are welcome to bring your own gloves, chaps, boots, or any other personal gear you'd like to use.
Your Question:
What activities and excursions can we enjoy during our stay at Vonfidel Ranch?
Vonfidel Ranch (answer):
At Vonfidel Ranch, we offer a wide range of nature- and wildlife-focused activities, tailored to your adventure level and personal preferences. Enjoy customized elephant safari excursions designed to fit your budget, alongside many other immersive experiences that showcase the natural beauty of our surroundings. We also arrange transport for beach getaways between rides and offer local sightseeing tours, catering to your interests—from wildlife and nature explorations to discovering local life and indulging in amazing street food experiences.
Your Question:
What payment methods do you accept?
Vonfidel Ranch (answer):
We accept credit and debit cards, cash, and bank transfers for all services, as well as for local expenses during excursions.
Your Question:
What is the minimum age for participating in trail rides or horsemanship training holidays?
Vonfidel Ranch (answer):
Our minimum age requirement is 18, provided other considerations are met. However, we may consider special requests based on supporting factors. Since our horsemanship training holidays are tailor-made, individuals under 18 are welcome to apply.
Your Question:
Are there hospitals and medical facilities nearby?
Vonfidel Ranch (answer):
Yes, the Valachchenai Base Hospital and Teaching Hospital in Batticaloa are the main government hospitals and provide services free of charge. Additionally, there are several private medical clinics and centers that offer quick and convenient care. Numerous pharmacies are available in the area, and in the rare case that a specific medicine is not locally available, we can arrange to have it brought from Colombo.
Your Question:
Do you cater to vegetarians?
Vonfidel Ranch (answer):
Yes, we are experienced in catering to both vegetarians and vegans. Simply inform us in advance and provide details of your specific requirements, and we will be happy to accommodate your preferences as part of our signature hospitality services.
Your Question:
What unique items can we purchase during our holiday at the ranch?
Vonfidel Ranch (answer):
There are many delightful options, including:
- Pan mats: The featherweight carpet with a hundred and one uses! These traditional mats are handcrafted locally using all-natural materials and are a staple of the area's cottage industry.
- Cashew nuts: Available in several delicious varieties, including roasted, sugar-frosted, and spice-deviled.
- Cloth boonie hats: Perfect for sunny days at the ranch.
- Sarongs: Comfortable and stylish, available in a variety of colors and designs for both ladies and gents.