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Privacy And Trust

Privacy Policy

At Vonfidel Ranch, trust extends to how personal information is collected, used and protected when guests interact with the website, reservations, services and equestrian holiday experiences in Sri Lanka.

Vonfidel Ranch values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how information is collected, used and protected when you visit the website or engage with the ranch’s services.

1. Information We Collect

We may collect the following types of information when you use the website, submit an enquiry, make a reservation or communicate with the ranch.

  • Personal identification information: name, email address, phone number and similar contact details.
  • Non-personal identification information: browser type, IP address, referring website and other technical data.
  • Payment information: processed securely through trusted third-party payment providers when you make reservations or purchases.

2. How We Use Your Information

Your information may be used for practical, service-related and legal purposes connected with your interaction with Vonfidel Ranch.

  • Processing reservations and providing customer service.
  • Communicating updates, promotions and offers with your consent.
  • Improving the website, services and guest experience.
  • Complying with applicable legal obligations.

3. How We Protect Your Information

Vonfidel Ranch implements appropriate technical and organisational measures to protect personal data. Sensitive information, including payment details, is transmitted securely and processed only through encrypted third-party payment gateways.

4. Cookies and Tracking Technologies

The website uses cookies to enhance user experience and analyse traffic. You may disable cookies through your browser settings, but some features of the site may not function properly without them.

5. Third-Party Services

Vonfidel Ranch does not sell, trade or rent your personal information. Data may be shared with trusted third-party partners who support operations, such as payment processors or IT providers, provided they agree to maintain confidentiality and protect your information.

6. Your Rights and Choices

You may contact Vonfidel Ranch to exercise the following rights and choices, subject to legal or contractual restrictions.

  • Access the personal data held about you.
  • Request corrections or updates to your information.
  • Request deletion of your personal data, subject to legal or contractual restrictions.
  • Withdraw consent to receive promotional communications at any time.

7. Changes to This Privacy Policy

Vonfidel Ranch may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated date. You are encouraged to review this policy periodically.

8. Contact Us

If you have questions about this Privacy Policy or the ranch’s data practices, contact Vonfidel Ranch directly.

Vonfidel Ranch

Email: info@vonfidel.com

Phone: +94 77 366 0667